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Are we about to hit the “U $ Spend Key?”

April 30th, 2013 by Kip Cassino

Researching real time bidding is a heady experience. The vision of ad placement running like a stock market – values flashing across the room, changing by the second as harried brokers shout and signal – what an image! Of course, that’s not how things will really look. Instead, the millions (and later billions) of daily transactions will happen in the cool sanctity of the cloud, with very little human intervention at all. At least, that’s the concept.

In the advertising world around the corner, Don Draper will be replaced by a pimply quant in blue jeans and sketchers. He will sell algorithms instead of ideas. It will be a world where databases compete for advertising. The media outlet with the best knowledge of its audience will hope to marry its avails to an advertiser whose knowledge is just as good.  Such a union promises remarkable ROI as sales skyrocket. The key, of course, is the data.

Do media outlets know enough about their audiences to allow RTB to thrive? Right now, even though volume is burgeoning, the demand for audience data is still primitive. RTB still moves mostly remnant inventory – even though TubeMogul recently coined the term “premium remnant” to describe price jumps for in-stream video ads during the recent NCAA basketball tournament. Although the title is confusing, the idea has impact. As RTB becomes more efficient, remnant inventories should shrink. As this occurs, the remaining inventory will become more valuable. Eventually – these days, that means within a few months to a year – the algorithms that make the buys will demand more data to fuel their efforts.

Facebook and Google are both trying hard to meet the data challenge. Each has fielded data meant to feed these complex formulae and make them more successful. Tomorrow’s ad industry may be a very strange place indeed, with A/B tests run within minutes, and audience data quality making the difference between success and failure for a Website, a TV station, or a newspaper.

Will creative still matter? The current answer is yes. It is a waste of time, proponents say, to find the right audience only to deliver them an ineffective message. Will creative have to keep pace with the data? Will ad builders have to work 24/7 altering messages to satisfy a changing data mosaic? Or will messages be simplified so they can serve more than one audience? The answer probably lies somewhere in between. No doubt programmers are at work right now, trying to automate creative to meet the time demand of RTB.

A long time ago, when the cloud was called time-sharing, I worked with a tech who taught me a great lesson. “See that key,” he said, pointing to the ENTER key, “that’s the U $ Spend key. Once you hit it, if you made a mistake, there will be no time to correct your error. The computers are too fast. Before you can draw another breath, you could owe my company a million dollars.” The tech taught me to always test what I wanted to accomplish on a small subset, and only to push that key when I was certain everything would work properly.

The work to automate advertising proceeds at a feverish pace. Most observers think (and I agree) that RTB and what it will become is here to stay. But I have to wonder as the pace accelerates, is that old tech (or his grandson) still around? Or is some poor soul about to push the U $ Spend key?

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Combined Staffs, or Separate?

March 13th, 2013 by Gordon Borrell

The CEO of a newspaper chain recently asked my thoughts on separate staffs to manage digital ventures, and whether his publishers could effectively manage those digital staffs.  It was the second such query I’d received in the past week.  My response below applies to any type of  traditional media company, and I thought it would be helpful to share.

Dear CEO,

Your publishers are dumb as punk and will never “get” all this digital stuff.

OK, now that I have your attention….. I lied.  Your publishers are smart — really smart.  I’ve met them, and I can tell.   They’re so smart, in fact, that they are likely to go out of their way to knock the ball out of the park in print sales while using their heads to score a goal off a corner kick in digital sales.

I didn’t mix metaphors on accident. How common is it for an athlete to be at the top of his or her class in one pro sport, and also in another? Never happens, right?  They might be pretty good, but never great in both.  That’s the situation facing publishers across the country, and the reason we haven’t seen fantastic, much-needed print innovations over the past six or seven years. We’ve drawn our print managers too far into figuring out how to conquer the digital space to the detriment of the product that generates more than 90% of our revenue.  Crazy.

Remember “The Innovator’s Dilemma” by Clayton Christensen?  He took great care in saying that he studied the failure of “great firms” — not weak or mediocre ones — when it came to seizing a competitive opportunity.  In every case, smart managers were unable to embrace two competing opportunities without screwing up one of them — or both.  It just can’t be done.

If you want your company to succeed in the digital arena, your traditional-media managers need to reach a critical point in their minds.  It’s the point when they arrive at the realization that they might be more of an impediment to the discussion than an asset.   The result is a shift in thinking from, “We need to move this effort forward, faster,” to, “We need someone to lead us.”  It is at that moment when they realize that their chief role is one of support, not leadership or control.  Have you hired great people to lead you in digital?  Many newspaper, TV or radio companies have, but have mitigated that great leadership by putting those people under newspaper, TV or radio management.   Hence, your “leaders” are actually the publishers or GMs, not the leaders you thought you hired.

Here’s the way I see things forming at successful “media” companies that happen to own newspapers:

1. The publishers report to the CEO.  They are in charge of the newspaper, its website and related sales.  EVERYTHING they do digitally is supportive of print goals; nothing strays from that mission.

2. The digital managers report to the CEO.  They are in charge of the digital product set.  They are charged principally with building a new business.

3. One doesn’t report to the other, but #2 usually takes on #1 as a client.

One more thing.  Anyone who works for #1 and shows up to work with purple hair or lip rings should be immediately transferred to #2.

 

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Facebook Looking for Local Media Partners

February 6th, 2013 by Gordon Borrell

Of all the rides at SMB Digital Marketing Carnival, the longest line is at the Facebook funhouse. A whopping 13 million SMB pages are active on Facebook.  And to help manage the lines, Facebook is making plans to reach out to anyone in the business of selling advertising to local businesses.

Dan Levy, director of small business for Facebook, is at the center.  Prepping for his presentation at the 2013 Local Online Advertising Conference next month (see agenda here), Levy told me Facebook is looking for media companies that have “reach and relationships” into the local SMB marketplace.

“We have heard from many innovative companies who are helping small businesses on Facebook,” Levy said. “And their work has happened without any support from us. Obviously we’re interested in their feedback and in figuring out the best way to help them and the many small businesses who want to engage with their customers.”

Dan Levy

Facebook wants to be a good partner company.  “The biggest theme is that we want to do this in partnership with others,” he said.

Wouldn’t Facebook rather cut out the middleman, go direct, and let SMBs handle the marketing themselves?

“In an ideal world, all SMBs would come to Facebook to manage their own pages,” he said.  “But our recognition is that there are folks who have those trusted relationships with SMBs,” and Facebook wants to work with them.

While I don’t know how close this will come to replicating Google’s or Yahoo’s reseller programs, I do know that Facebook is an unstoppable force.  There’s a rumbling on the tracks that’s bound to cause ad revenues to explode as local businesses try to figure out how to slip into the wine-supping circles at the Social Media cocktail party.  Here’s proof:

  • When 1,410 SMBs were asked, “On what types of online advertising do you expect to spend money in 2013?” the largest percentage (29%) was “Place ads directly with Facebook.”  (To download the full results of the SMB survey taken in Dec/Jan 2013, go to www.borrellassociates.com/SMB2013.)
  • In that same survey, when they were asked, “On which social network does your company maintain a site?” 99% of them said Facebook and the average number of fans per company was over 1,000. (See URL above to view survey results.)
  • In Facebook’s latest earnings release on Jan. 30th, the company said its advertiser clients had doubled in the past year and that more than half a million advertisers are now using Facebook’s “promoted posts” tool.

Can Facebook attract and manage multiple sales partners like Yellow Pages, newspaper, radio, TV and Internet pureplay sellers in the same market?  Can you say herding cats? 

The pieces of the puzzle aren’t in place, but Levy said to expect announcements in the coming months as Facebook unveils them.

I’m thinking that the Facebook’s plan to reach SMBs has got some serious legs.  Maybe even Usain Bolt legs.  It could be more fast-growing and viable than the reseller programs that Google and Yahoo launched several years ago with media partners and local sellers.  And selling guided tours of the Facebook funhouse could provide a very comfortable living for anyone who knows and understands the nuances of social media.

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