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Archive for April, 2009

Where do all those local online ad dollars disappear to?

Thursday, April 30th, 2009

If you’ve read our latest report, there’s a chart that may have raised an eyebrow. It shows our projections for local online ad spending out through 2013. The obvious takeaway is that we expect it to level off and then start declining. Does this mean the Web is dying?

Not hardly, as they say. Local advertisers are beginning to discover what national advertisers are already exploiting: the Web’s ability to foster direct, one-on-one relationships between businesses and prospective customers. Companies are beginning to move money out of advertising per se and into things like contests and sweepstakes. Properly designed, these can deliver contact information (e-mail addresses and more) for hundreds of viable local prospects.

The key point is that the business can then re-market to those prospects in a variety of ways – without having to go through an advertising medium to reach them.

National companies have known for years that the Web is really about database marketing. The tools and techniques that they developed are becoming cheaper and simpler, to the point where small businesses can begin to take more control of their own marketing destiny. And it’s not that Mom ‘n Pop have to learn the intricacies of SQL and CAN-SPAM – there are tons of vendors renting their expertise who can get this job done with a decent ROI.

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Media, City.com owners should talk

Tuesday, April 28th, 2009

I addressed the GeoDomain Expo last Saturday in San Diego and was struct how disconnected these local entrepreneurs were with the concerns of traditional media. They are people like Dan Pulcrano, who owns a few dozen primo domains such as SanFrancisco.com, Chicago.com, and Dallas.com, and guys like Mike Mannix, who with his wife runs Albany.com and Saratoga.com.

After I gave an inspirational lunchtime speech encouraging them to think big and to not squander their Park Place and Boardwalk properties, I sat in my hotel room and listened to a domain auction out on the lawn near Mission Bay. Minneapolis.net went for $6,250, BrooklynJobs.com went for $8,000, and LasVegasLights.com went for $4,500. But there were no takers for Longhorn.com (the opening bid was $35,000) and Carlsbad.com, a community near San Diego.

It struck me that these wide-eyed, generally inexperienced entrepreneurs are holding the deeds to small goldmines. They possess a prime slice of land but lack the experience and finesse to tap them.

It also struck me that no traditional media players were in attendance.

If only there were a way to match the two.

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Churn Rates for Search Marketing

Thursday, April 23rd, 2009

We’ve just completed some research on churn rates for Search Engine Marketing resellers, and it sure looks like this red-hot industry is about to implode.

First off, companies like Yodle and Local.com saw gangbuster growth last year with their “direct” programs selling SEM to advertisers. Yodle saw 700% growth, surpassing $20 million, and Local.com saw 71%, approaching $40 million. Even Yellowbook.com, a big reseller of search advertising, saw triple-digit growth last year (113%), surpassing $200 million in interactive sales.

So what’s the problem? It’s become a gold rush. There’s a whole cottage industry of what I suspect to be former Amway salespeople peddling SEM through some of the resellers like WebVisible, Marchex and ReachLocal. They’re damaging the industry by selling “buckets of clicks,” driving up the pricetag to advertisers to make their profits and disregarding the fact that click fraud runs anywhere from 17% to 28%.

Churn rates look to be at least 50% for some of the best, and close to 90% for many. Advertisers are dropping like flies because they’re being sold clicks, not results, or aren’t getting the level of care they need. If the industry doesn’t take this bull by the horns and force some reform, the resellers could ruin an otherwise viable lead-generation channel.

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