Archive for June, 2009

Local online advertising may be up

Tuesday, June 30th, 2009

We take a lot of pride in our projections, which have been on target year after year. But we may have been far too conservative earlier this year when we projected that local online advertising would grow 8% in 2009. At the end of the first quarter, the increase looked closer to 11%. When we finish collecting our second-quarter data in the next few weeks, I’m certain the number will be quite a bit higher.

We initially saw three things happening in 2009: 1) lots of small businesses would collapse or severely curtail ALL ad spending; 2) local online advertising simply HAD to slow down after 10 years of double-digit growth; 3) and high advertiser churn-out rates for search, banners and video would begin taking a toll. While all of those are still correct to some degree, #2 is apparently less true than all the others.

Phenomenal as it may seem, we’re getting data indicating triple-digit growth for some companies selling interactive advertising. These are definitely the “get it” companies that have hired dedicated sales forces and are plowing ahead with the products advertisers are buying. We aren’t, however, seeing triple-digit growth from companies that continue to labor under the delusion that “convergence sales” is a viable strategy.

Right now we’re pegging local online advertising at $14.03 billion, up from our estimate of $13.3 billion issued back in January. As I said, this full-year estimate is likely to inch even higher when we get our midyear data.

Stay tuned to this blog. Over the next few weeks we’ll highlight a few examples of where that triple-digit growth is coming from, and how they’re doing it.

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Michael Jackson and the media moonwalk

Friday, June 26th, 2009

Michael Jackson’s untimely demise proved that, despite the ubiquity of the Internet, traditional media still has an enormous share of people’s attention. While many turned to the Internet for their initial bit of information, eyeballs and ears were inextricably drawn to other media Thursday night and Friday morning. They were glued to the television set in the evening, picking up the newspaper in the morning, and listening to the radio on the way to work. The same thing happened in the aftermath of the presidential election. Everyone was in front of a TV in the evening, and newsstands were sold out the next morning.

Is this just a media moonwalk, like Michael Jackson appearing to move forward while actually moving backward?

The Internet is a fantastic medium for tipping people off to what’s happening, and in many cases for “going deep” on a subject and learning a lot more detail on hard-to-find bits of information. Its strength as a medium is undeniably powerful. But newspapers also have their own undeniable benefits, as do billboards, broadcast TV, radio, and the Yellow Pages.

I’m sorry for the passing of the King of Pop. Say what you will about his strange behavior, but he was indeed one of the most talented performers of the century and drove a lot of media time – even in death.

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Local Advertising is Sold, Not Bought

Tuesday, June 23rd, 2009

Yahoo announced Monday it was launching a self-serve system for small and medium-sized businesses to create and purchase banner ads. Yahoo is filled with bright people managing a viable product, but this isn’t one of their shining moments.

The effort miscalculates one important aspect of SMBs: They aren’t particularly savvy when it comes to advertising, nor do they have much time to devote to it. They’re too busy fixing leaks, preparing legal briefs, conducting LASIK surgery, cleaning houses, or running the cash register. Ask any of the 93,000 local ad reps out there.

The fact is, local advertising is sold, not bought. Every local advertiser suffers what I call the John Wannamaker Syndrome, which is the nagging belief that half of his advertising works, and half doesn’t, and he doesn’t know which is which. So the vulnerability of those expenditures is always high.

The alluring dream that Yahoo is succumbing to is that the dissatisfaction will lead to “I can do it myself.” Yes, it will, until the John Wannamaker Syndrome strikes again.

The fact that churn rates on self-serve search advertising averages 50% per year is testimony to this effect (see our latest report, “The Economics of Search Advertising). Absent a “trusted” friend — the local sales rep — any self-serve advertising is likely to be a short-lived business opportunity with SMBs.

Yahoo has a very viable product and under constant pressure to develop new strategies to enhance and grow its display advertising capabilities. This latest move, unfortunately, isn’t quite in line with what SMBs need.

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The Online Marketing World Has Changed

Friday, June 12th, 2009

There has been a great deal of conjecture and hand-wringing lately about the downturn in online display. Is the drop “cyclical” or “secular?” Most recently, this angst has been fueled by a report from JP Morgan’s Internet team.

There is no need to guess. Any analyst worth his or her salt can tell you whether a change is cyclical or not. Without getting into great detail, it involves checking the trend components — specifically, the “residual” or “irregular” component. As long as it remains small, the time series you are looking at is stable, so some changes in it are — by definition — cyclical. However, when the residual/irregular component (i.e., the part of the trend that can’t be explained by trend, seasonal, or cyclic changes) gets big, you will know that the progression is “broken.” This typically means history is no longer a good indicator of what’s coming. A new trend has begun.

That’s exactly what is happening with online display right now. The online marketing world has changed, mostly due to increased hunger for absolute measurability and ROI. Demand for online display will not come back to previous levels, no matter how much overall online ad spending rises. After all, nothing grows forever. The good news is that there are plenty of choices to replace online display. The bad news is that planners in this space can no longer do their forecasts with rulers.

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SEM works incredibly well, despite what you read

Tuesday, June 9th, 2009

The headlines about our latest report on SEM have offered a negative view of search advertising. The intent of the report was to offer quantifiable evidence of problems with churn and profitability, and to point out that the industry is in dire need of reform. But hidden in the bad news was the fact that search engine marketing still works incredibly well. It is the most dynamic and cost effective form of lead-generation advertising I’ve seen in my three decades in the media industry.

For all the industry’s troubles, I am impressed at Google’s openness to discuss the problems and try to correct them. I attended Google’s Certified Reseller Symposium last week in Mountain View and was amazed to hear a frank and honest debate about how to improve the system. It was underscored by the fact that when we agreed to undertake our report last January, we warned Clickable, who offered to underwrite the research, that the findings might not be pretty. David Kidder, the CEO of Clickable, responded that the industry needed “transparency,” and that bringing those findings to light would help strengthen the industry. We thought that was a refreshing viewpoint.

As resellers drive SEM products downstream into the small-business market, they’ve got to understand that salespeople can sell local advertising, but trust is what renews it. As far as I can tell, Google is doing everything it can to provide a viable lead-generation product for small businesses. It’s up to the resellers to tweak their sales machines in such a way that delivers cost-effective results – which in turn will earn that trust and sustain the industry.

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