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Archive for June, 2009

The Online Marketing World Has Changed

Friday, June 12th, 2009

There has been a great deal of conjecture and hand-wringing lately about the downturn in online display. Is the drop “cyclical” or “secular?” Most recently, this angst has been fueled by a report from JP Morgan’s Internet team.

There is no need to guess. Any analyst worth his or her salt can tell you whether a change is cyclical or not. Without getting into great detail, it involves checking the trend components — specifically, the “residual” or “irregular” component. As long as it remains small, the time series you are looking at is stable, so some changes in it are — by definition — cyclical. However, when the residual/irregular component (i.e., the part of the trend that can’t be explained by trend, seasonal, or cyclic changes) gets big, you will know that the progression is “broken.” This typically means history is no longer a good indicator of what’s coming. A new trend has begun.

That’s exactly what is happening with online display right now. The online marketing world has changed, mostly due to increased hunger for absolute measurability and ROI. Demand for online display will not come back to previous levels, no matter how much overall online ad spending rises. After all, nothing grows forever. The good news is that there are plenty of choices to replace online display. The bad news is that planners in this space can no longer do their forecasts with rulers.

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SEM works incredibly well, despite what you read

Tuesday, June 9th, 2009

The headlines about our latest report on SEM have offered a negative view of search advertising. The intent of the report was to offer quantifiable evidence of problems with churn and profitability, and to point out that the industry is in dire need of reform. But hidden in the bad news was the fact that search engine marketing still works incredibly well. It is the most dynamic and cost effective form of lead-generation advertising I’ve seen in my three decades in the media industry.

For all the industry’s troubles, I am impressed at Google’s openness to discuss the problems and try to correct them. I attended Google’s Certified Reseller Symposium last week in Mountain View and was amazed to hear a frank and honest debate about how to improve the system. It was underscored by the fact that when we agreed to undertake our report last January, we warned Clickable, who offered to underwrite the research, that the findings might not be pretty. David Kidder, the CEO of Clickable, responded that the industry needed “transparency,” and that bringing those findings to light would help strengthen the industry. We thought that was a refreshing viewpoint.

As resellers drive SEM products downstream into the small-business market, they’ve got to understand that salespeople can sell local advertising, but trust is what renews it. As far as I can tell, Google is doing everything it can to provide a viable lead-generation product for small businesses. It’s up to the resellers to tweak their sales machines in such a way that delivers cost-effective results – which in turn will earn that trust and sustain the industry.

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