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Archive for the ‘Conference’ Category

Follow the Money

Monday, September 20th, 2010

I seem to find the most clarity when confusion reaches its greatest depths.

It occurred just last week while I was sitting on stage in the Time-Life building, participating in a panel discussing the “future digital landscape” for TV stations. The session was interesting, but I noticed a lot of blank stares as I listened to fellow panellists talk about things like addressable set-top boxes, managing loads of data, the fate of local news broadcasts, and mobile DTV.

Toward the end, we were all asked a final question:  What’s your advice to local broadcasters preparing for 2011?

My response was pretty simple:  Stations are tackling too many opportunities with too few resources.  Cut opportunities and add staff.

The opportunity issue is a big one, but easily solved by adopting a simple mantra:  follow the money.   Half the things being pursued by local media companies has no hope of ever paying for what it costs to implement.  Every opportunity should have a return on investment.  Asking for an ROI will kill three-fourths of the opportunities, and you’ll be better off for it.

An example I gave was KSL-TV and its parent company Deseret Media in Salt Lake City.  Clark Gilbert, a former Harvard and Brigham Young professor, left the academic world last spring to take over as CEO.  Armed with more than a decade of trying to tell media companies how they need to prepare for the digital disruption, he started acting immediately.

He assembled one of the largest digital staffs of any local media company.  Which TV station do you know of that has about 30 digital employees?   Then he bought a mobile “deals” site, then he reorganized The Deseret News, laying off approximately 40% of the news staff.

All of this sounds pretty dramatic – and you can certainly hear more from Clark when he keynotes our mobile conference next week in Dallas.   But it would still be academic if it were not for the results he’s already seeing.

When it comes to web revenues, the largest-grossing TV station brought in about $7 million last year.   KSL-TV will beat that by far this year.

When it comes to traffic, the average local media site hold a 20% or 30% share of the Internet audience at best.  KSL.com has a 62% share. (Prior to my panel, I visited The Media Audit booth in the lobby and asked Phil Beswick to look up the KSL number.  “Whoah!” was his response when he saw the KSL results. “I’ve never seen that!”)

One more thing to note.  At a time when most media companies are just experimenting with mobile, Deseret Media’s mobile site already claims the No. 4 spot in terms of Internet traffic and, according to Clark Gilbert, is closing in fast on Nos. 2 and No. 3.

The most resounding advice I can offer is to follow the money.  Too many media companies are chasing everything they read about and wind up drowning in opportunities.

The best opportunity filter might just boil down to five words: “What’s the ROI for that?”

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The Mobile Marketing Backlash

Thursday, August 12th, 2010

I visited a newspaper manager last month and asked what he was doing in the mobile space.  “We’re doing what you recommended,” he said.”Nothing.”

Hmm.  I did say last year that mobile presented “a great opportunity for media companies to lose money.”  But I’m not sure that “nothing” is the appropriate strategy for a medium that will attract more local ad dollars than radio, yellow pages, direct mail or outdoor advertising within five years.

Truth be known, the newspaper manager was actually doing something.  He had launched an app and was delivering news over mobile devices.  But the company was devoting scant resources to sell the app or to work on anything else in the mobile space, like text coupons or location-based advertising.

So is that the appropriate strategy?  You’d think so if you’d seen what I’ve seen in the past two months.  Conference speakers get blank stares when they act like Chicken Little citing statistics about the growth of mobile advertising.  They get laughter and even applause when they do their Eeyore imitation bemoaning how overrated it all seems.

Case in point:  At a conference of major retailers in Chicago a few weeks ago, the founder and CEO of eMarketer took the stage and was far more energetic than his unresponsive audience.  His liveliness and jokes fell flat.  But he found a sweet spot when he started debunking the numbers for mobile advertising and social media.  He showed the wide range of forecasts being offered and commented, “I’m not sure where they’re getting these numbers.”  Chuckles and nodding.   When he showed research demonstrating how miniscule or overrated certain audiences were, the audience remained engaged.

Another case in point:  At a state broadcasting convention last month, the audience laughed and applauded when the president of Emmis Communications bashed social media and the phenomenon of people glued to Droids and iPods.

A final case in point:  Ten people emailed me an Advertising Age article headlined, “Forrester:  Why Most Marketers Should Forgo Foursquare.”  One of the comments on the Ad Age article observes:  “Wow – for once, Forrester isn’t riding the social media bandwagon and it gets taken to the woodshed by the commenters.”

The backlash for mobile marketing has begun.  I suspect it will intensify in the coming months as legacy media like TV, radio and newspapers start showing gains, as is typically the case when we climb out of  a deep recession.   Our forecasts at Borrell Associates show newspapers with annual revenue gains of 1.6% over the next five years, TV with gains of 3.6% and radio pretty much flat. The fact that newspapers and broadcast media aren’t dead is “news,” which means that all this stuff about new media killing old media must be hogwash.

So what does all this mean?   Timing is very important.   We are approaching the tail end of an extended period of hype for mobile marketing.  People are rushing in by the thousands with apps and features and software and all sorts of gimmicks, citing statistics (like Borrell Associates’) to gain credibility.  That bubble is about to burst, and mobile-bashing will become vogue, similar to what happened in the aftermath of the dotcom bubble burst.

That’s why we’ve pulled together a Local Mobile Advertising Conference next month in Dallas.  The agenda is devoid of people who have something to sell and includes only the key front-line strategists in the mobile space.  We’ve filtered out the hype and plan to get down to brass tacks.  What’s working, and what’s merely interesting but yields no results?

For media companies, successfully tackling the mobile space will depend not on rushing in with everything you’ve got, but knowing when to rush in with the appropriate effort.

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Down from the tower

Thursday, June 3rd, 2010

There’s a video interview I want you to see.  It’s about 5 minutes and well worth the time of anyone trying to understand how to tackle the mobile advertising space profitably. It’s my discussion with Clark Gilbert, who will be keynoting our conference in Dallas this fall.

Clark was recently named CEO of Deseret Digital Media in Salt Lake City.  The importance of this appointment cannot be understated.  Since his days at Harvard Business School, Clark has demonstrated deep academic knowledge about disruptive innovation.  He and I initiated a joint applied research project when I started Borrell Associates, studying how companies like Knight Ridder, Tribune, Media General and Belo were tackling the disruptive forces of the Internet.  They were, we concluded, unwittingly following the disastrous path of tackling it with internal managers – something later to be called “convergence.”

But academia isn’t reality, and as I tell all my clients, people like Clark and me have the easy task of saying interesting and logical things – then leaving.  Implementation is far more difficult than it sounds.

Clark has left the academic world of Stanford, Harvard and Brigham Young to get his hands dirty.  And he’s already doing some amazing things at Deseret Media.

I traveled to Salt Lake City recently to visit his operation.  I left realizing that his operation is probably the most forward-thinking, results-driven local media company in America.  They manage a newspaper, TV station, and two radio stations.  They are already knocking the ball out of the park with KSL-TV’s KSL.com, which will wind up driving more online revenue (about 40% more in my estimation) than any other TV-online operation in the country.  They bought a mobile “deals” company and are about to buy a texting company.

Perhaps the most remarkable thing I noticed while visiting Deseret Media was the contrast between two different meetings of Clark’s staff.  The first meeting included about 30 people, all bright-eyed and eager – and completely in tune with my presentation.  (If any of you have seen me present, you know how challenging I can be with the audience.)  This was one of the only local-media audiences where, after 5 minutes, I realized I was going too slow for them.  Here’s the difference:  Not a single person in the room was a “TV person,” “newspaper person,” or “radio person.”  They all considered themselves employed by Deseret’s digital operations.  After the presentation, many of them hung around and asked questions.

The second meeting was with the same number of people, but all were from Deseret’s TV or radio stations.  The presentation was a bit more challenging and basic, and I got the sense that a lot of them were strapped for time.  As soon as the presentation ended, all but two of them left the room.   They had allotted their 90 minutes to a presentation on digital media, and had to go back to their main jobs. (I’m certain they are just as terrific at their TV and radio jobs as the digital folks are at theirs, just as I’m sure the digital folks are equally as lost about the attributes of legacy media as the legacy media folks are about digital.)

The contrast was amazing.  THIS, I thought, is why legacy media companies have been losing share to the pure-play companies like Yodle, Google, ReachLocal, Truvia, and so many others who have no other distractions.

Clark will be a very enlightening speaker.  His credentials have gone from being a brilliant academic mind, to a brilliant operator.  I think he’s going to help us all lead the way as mobile becomes our new local-media disruptor, and I sincerely hope you can sign up for our conference Sept. 27-29 in Dallas to hear him and the other top performers in mobile whom we’ve lined up.

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