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Archive for the ‘Marketing’ Category

Are we about to hit the “U $ Spend Key?”

Tuesday, April 30th, 2013

Researching real time bidding is a heady experience. The vision of ad placement running like a stock market – values flashing across the room, changing by the second as harried brokers shout and signal – what an image! Of course, that’s not how things will really look. Instead, the millions (and later billions) of daily transactions will happen in the cool sanctity of the cloud, with very little human intervention at all. At least, that’s the concept.

In the advertising world around the corner, Don Draper will be replaced by a pimply quant in blue jeans and sketchers. He will sell algorithms instead of ideas. It will be a world where databases compete for advertising. The media outlet with the best knowledge of its audience will hope to marry its avails to an advertiser whose knowledge is just as good.  Such a union promises remarkable ROI as sales skyrocket. The key, of course, is the data.

Do media outlets know enough about their audiences to allow RTB to thrive? Right now, even though volume is burgeoning, the demand for audience data is still primitive. RTB still moves mostly remnant inventory – even though TubeMogul recently coined the term “premium remnant” to describe price jumps for in-stream video ads during the recent NCAA basketball tournament. Although the title is confusing, the idea has impact. As RTB becomes more efficient, remnant inventories should shrink. As this occurs, the remaining inventory will become more valuable. Eventually – these days, that means within a few months to a year – the algorithms that make the buys will demand more data to fuel their efforts.

Facebook and Google are both trying hard to meet the data challenge. Each has fielded data meant to feed these complex formulae and make them more successful. Tomorrow’s ad industry may be a very strange place indeed, with A/B tests run within minutes, and audience data quality making the difference between success and failure for a Website, a TV station, or a newspaper.

Will creative still matter? The current answer is yes. It is a waste of time, proponents say, to find the right audience only to deliver them an ineffective message. Will creative have to keep pace with the data? Will ad builders have to work 24/7 altering messages to satisfy a changing data mosaic? Or will messages be simplified so they can serve more than one audience? The answer probably lies somewhere in between. No doubt programmers are at work right now, trying to automate creative to meet the time demand of RTB.

A long time ago, when the cloud was called time-sharing, I worked with a tech who taught me a great lesson. “See that key,” he said, pointing to the ENTER key, “that’s the U $ Spend key. Once you hit it, if you made a mistake, there will be no time to correct your error. The computers are too fast. Before you can draw another breath, you could owe my company a million dollars.” The tech taught me to always test what I wanted to accomplish on a small subset, and only to push that key when I was certain everything would work properly.

The work to automate advertising proceeds at a feverish pace. Most observers think (and I agree) that RTB and what it will become is here to stay. But I have to wonder as the pace accelerates, is that old tech (or his grandson) still around? Or is some poor soul about to push the U $ Spend key?

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Facebook Looking for Local Media Partners

Wednesday, February 6th, 2013

Of all the rides at SMB Digital Marketing Carnival, the longest line is at the Facebook funhouse. A whopping 13 million SMB pages are active on Facebook.  And to help manage the lines, Facebook is making plans to reach out to anyone in the business of selling advertising to local businesses.

Dan Levy, director of small business for Facebook, is at the center.  Prepping for his presentation at the 2013 Local Online Advertising Conference next month (see agenda here), Levy told me Facebook is looking for media companies that have “reach and relationships” into the local SMB marketplace.

“We have heard from many innovative companies who are helping small businesses on Facebook,” Levy said. “And their work has happened without any support from us. Obviously we’re interested in their feedback and in figuring out the best way to help them and the many small businesses who want to engage with their customers.”

Dan Levy

Facebook wants to be a good partner company.  “The biggest theme is that we want to do this in partnership with others,” he said.

Wouldn’t Facebook rather cut out the middleman, go direct, and let SMBs handle the marketing themselves?

“In an ideal world, all SMBs would come to Facebook to manage their own pages,” he said.  “But our recognition is that there are folks who have those trusted relationships with SMBs,” and Facebook wants to work with them.

While I don’t know how close this will come to replicating Google’s or Yahoo’s reseller programs, I do know that Facebook is an unstoppable force.  There’s a rumbling on the tracks that’s bound to cause ad revenues to explode as local businesses try to figure out how to slip into the wine-supping circles at the Social Media cocktail party.  Here’s proof:

  • When 1,410 SMBs were asked, “On what types of online advertising do you expect to spend money in 2013?” the largest percentage (29%) was “Place ads directly with Facebook.”  (To download the full results of the SMB survey taken in Dec/Jan 2013, go to www.borrellassociates.com/SMB2013.)
  • In that same survey, when they were asked, “On which social network does your company maintain a site?” 99% of them said Facebook and the average number of fans per company was over 1,000. (See URL above to view survey results.)
  • In Facebook’s latest earnings release on Jan. 30th, the company said its advertiser clients had doubled in the past year and that more than half a million advertisers are now using Facebook’s “promoted posts” tool.

Can Facebook attract and manage multiple sales partners like Yellow Pages, newspaper, radio, TV and Internet pureplay sellers in the same market?  Can you say herding cats? 

The pieces of the puzzle aren’t in place, but Levy said to expect announcements in the coming months as Facebook unveils them.

I’m thinking that the Facebook’s plan to reach SMBs has got some serious legs.  Maybe even Usain Bolt legs.  It could be more fast-growing and viable than the reseller programs that Google and Yahoo launched several years ago with media partners and local sellers.  And selling guided tours of the Facebook funhouse could provide a very comfortable living for anyone who knows and understands the nuances of social media.

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YP Morphs into a Digital Media Alligator

Monday, January 28th, 2013

It seems odd, but if you want a shining example of successful local media transformation, look to a yellow pages company.

One by one, the stodgy old directory companies are disappearing.  Gone are AT&T Yellow Pages, White Directories, Yellowbook, Verizon Superpages, and Donnelly Directories. Replacing them are leaner, digitally focused companies renamed YP, LocalEdge, Hibu and Supermedia.  While other local media companies struggle to get more than 10% of their local ad revenue from digital sales, these companies are above 30%.  LocalEdge (formerly White Directories, owned by Hearst) is above 50%.

YP, formerly AT&T Yellow Pages, stands head and shoulders above the rest. In an age when fallout from the digital comet is suffocating the biggest media reptiles, YP has morphed into an alligator.

David Krantz

(CEO David Krantz will detail YP’s transformation at the 2013 Local Online Advertising Conference in NY March 4-5. Click to see Agenda.)

YP initially struggled with the Albatross of an old print-based business model and a profit margin to protect.  It’s the same dilemma faced by newspapers, TV, radio and direct mail companies. When they are forced to protect profit margins and are lulled into thinking their existing business managers can manage both analog and digital ventures, they falter. They don’t morph. They mediocritize.

A year ago YP transformed from two separate companies – AT&T Interactive (the digital side, operating Yellowpages.com) and AT&T Advertising Solutions (the print side, operating hundreds of directories) – into one.  Today, YP is one the largest local advertising companies in the U.S. with $3 billion in ad revenue – bigger than all of Gannett’s newspaper operations.  Roughly $1 billion of it comes from digital products, making YP the second-largest locally based online advertising company, just behind Autotrader.com.  (Read about Autotrader’s next disruptive plan here.)

At the helm is David Krantz, perhaps the most digitally savvy CEO in the local media business.  In 2012 he helped guide the newly formed company, owned by AT&T and a new investor, Cerberus, to a critical decision: Don’t focus on profits; focus on the longer term.  “Our goal,” he told me recently, “was not to harvest out the cash.  There are a lot of easier ways to earn a 15-20% return on your money.  This is a transformation play.”

How is YP making the transformation from a print company, to print+digital, to an integrated company?  One of the key ingredients is a new set of people who aren’t indoctrinated by the old business model. “We’ve been able to attract really great people,” David said, “because they’re excited about the transformation and the vision.”

Krantz said people want to believe they’re working toward something meaningful.  Something noble.   YP’s vision is simple and brilliant:  “We want to help local businesses and communities grow,” Krantz said. So there you have it.  YP is helping communities.  They’re not intent on being the No. 1 news and information source, or the most-trusted source of news.  They aim to help local SMBs and communities grow.

It’s a fascinating story – so fascinating that I’ve asked Krantz to outline that transformation, and how it’s folding out at YP, during our 2013 Local Online Advertising Conference in March.  Click here to see the agenda.  This year’s theme is “Meet Your Disruptors.”  Had they followed a different path, the AT&T Yellow Pages folks would be sitting in the audience, learning how they’re being disrupted.  Instead, they’ll be on stage as YP, the disruptor.

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