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Archive for the ‘News’ Category

The Jeff Jarvis Interview

Friday, January 8th, 2010

I had a discussion with author and CUNY professor Jeff Jarvis recently and was struck by his passion about hyperlocal journalism on the Web – something I’ve never felt had a sustainable business model.  You can see the interview on our YouTube Channel.

Jeff’s passion reminded me of a book I sent last year to Borrell Associates employees.  It was titled, “It’s Not What You Sell, It’s What You Stand For.” The book describes companies that not only have great products and services, but also a purpose.  Our purpose:  to save that noble enterprise called journalism.  As corny as it may sound, it’s what we believe we are doing.  We’re helping local media companies survive financially so they can continue to serve and protect their communities.

Jeff shares that purpose, though I must admit he wins the prize for being more passionate about it.

Jeff Jarvis discusses hyperlocal site profitability

Jeff Jarvis discusses hyperlocal site profitability

Jeff heads up the Interactive Journalism Program at the City University of New York.  I spoke with him in New York a few weeks ago as we prepared for his keynote address at our conference next month.  (We just posted a list of attending companies – we’ve got quite a diverse crowd interested in this topic.)   Jeff has always expressed a great clarity and strong opinion on the topic of journalism.  When I asked, “Why are you so passionate about this?” his response was, “Because I believe in journalism. Because I care about journalism.  I teach journalism.  I want journalism to not just survive, but to prosper and grow in the new world. And I believe it can.”

I believe it can, too.  But I don’t believe that it can survive on the Web without a viable business model.   And if it doesn’t, and if more newspapers shut down or local broadcast TV stations cease their newscasts because they’re too expensive to produce, the bright light of good journalism will get dimmer and perhaps become so intertwined with commercial messages as to become powerless.

Is the Web a viable replacement?  Can it — as Jeff says — not only survive on the Web, but prosper and grow?  I think so.  And I think the Web might be an even more powerful educator and equalizer in society.

But it won’t get there unless we make it financially viable.  Jeff’s panel at our conference includes some people who are generating enough revenue to not only keep the sites running and pay editors and journalists, but also turn a profit.  We’ll be posting a video interview on our YouTube channel next week with one of them — a remarkable story from Fisher Broadcasting seeing financial success with dozens of hyperlocal sites in Seattle.

These are the people with a purpose, and I’m very eager to see them succeed.

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Is Google going down?

Sunday, November 1st, 2009

So what sets our Top 3 choices — Local.com, Yodle and Yellowbook.com — apart from the pack in terms of revenue growth this year?

These companies have defied gravity by focusing on selling the fastest growing ad categories:  search advertising, online directory listings, and streaming video. They also act as marketing consultants and can help small businesses with all the online marketing tools and advice they might need. They’ll put together a Web site for your business, offer complete analytics, online upgrades through a dashboard or if the advertiser gets stuck — they can just pick up the phone and talk to someone.

Google's in the crosshairs

Setting sights on Google

These companies are poised to beat the pants off traditional media because they see the gap that very few legacy outlets have been willing to commit to — the service gap. I mean, at most newspaper sites if a small business says to the account executive, “I need a way to collect e-mail,” the AE will probably send them to Constant Contact.  The right response should be, “Let’s set up a promotion to collect e-mails then we start mailing your list with specials.”

But, how can a traditional media outlet even compete, when according to our research, barely 60% of them have an online-only AE? That other 40% are trudging into advertisers’ offices with worries about cannibalization of the traditional product.

Back to the Top 3 — these company’s models are very similar and focus on soup-to-nuts interactive marketing for the small business. They have an actual phone number posted on their Web site. (Just try and find a phone number for Google.) In fact, this service-oriented model could disrupt Google, because small businesses need a figurative hand-holding. There is no face of Google and if I were them I’d begin to worry about that. They become vulnerable as advertisers begin to find other companies willing to lend a hand to pull them out of the service gap.

When I go into a market for a local media site and make an online marketing presentation to their potential advertisers, the small businesses are packing in and they are craving to have their questions about online marketing answered. They want to know what their business peers are spending, they want to know why their display ad doesn’t get clicked through and they want to know about the ROI. It is clear that you have to show a small business the whole online marketing picture and that’s exactly what these Top 3 are doing.

Plus these three are going after the most lucrative online ad spending business categories. Our own research data has identified that in most local markets these are lawyers, healthcare providers and home improvement, to name a few. But too many traditional media outlets in local markets are still calling on their traditional advertisers, which are not usually in these categories.

The Top 3 have been doing their research and now are methodically going out to hunt and to plug the service gap in local online advertising. They may have Google in their crosshairs.

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For Whom the Bell Tolls

Wednesday, October 7th, 2009

A seminal event occured on Wall Street last week. At precisely 9:30 a.m. on Oct. 8, Heath Clarke, the CEO of Local.com, rang the NASDAQ opening bell. In so doing, he essentially rang in a new theme on Wall Street: Local is the new black.

Heath Clarke, Chairman & CEO, Local.com

Heath Clarke, Chairman & CEO, Local.com

In a report we released a few hours later, Local.com is listed as one of the Top 3 fastest-growing local online advertising companies in North America. This is a remarkable feat in a year when ad sales are phenomenally depressed for seemingly everyone else. Yet Clarke’s company is seeing growth of 34% this year on revenues that are expected to top $50 million.

Internet advertising down? Not for Local.com, which is aggressively mining the lucrative new frontier of “local.” Clarke’s company – and others like it, such as Yodle (with a whopping 210% growth rate this year) and Yellowbook.com (with a 98% growth rate) — are the ones to study.

I’ve invited the top digital executives at some of these companies to speak at our conference in February. I want to learn more about how these companies are doing it.  The report we released last week shows local Internet advertising rising at a rate of about 12 percent this year. Many legacy media companies who are suffering double-digit declines in online sales growth will find that hard to believe. But as that NASDAQ bell clanged and the trading began, it may as well have been an alarm clock for them, and for anyone else trying to mine digital gold in the local hills.

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