One of the most amazing things to me is how so many media managers continue to live in the past. No matter how the present confronts them, they still remain convinced that the good ol’ days will return if they can just defend the “core product” a little harder.
A few weeks ago I was asked to take part in one of Borrell’s webinars. We provide them to subscribers to keep them current with the latest information we’ve developed. The latest one concerned mobile apps, and at the end came a question that evoked a flood of memories. “What can we do to keep these apps from cannibalizing our online business?” asked a worried man from the Midwest. “It’s the wrong question,” I answered. “If you’re worried about one part of your potential eating another, then you’ve already decided that the part you depend on most is a loser. The better question might have been, ‘How quickly do I have to move to take full advantage of this opportunity?’ ”
Here’s another poignant episode. A meeting of newspaper executives was recently held in Dallas. The subject of the day-long seance? Collective newspaper strategies to guide mobile marketing growth — to protect core products, no doubt.
So, let’s talk about core products. In the old days, these were the products your media outlet had depended upon for the bulk of its revenue for decades. Newspapers, for example, counted classified ads as a core product. In 1997-98, when the Web brought the first serious challenge to the newspaper classified franchise, industry execs watched their recruitment ad volume drop, but were reticent to move them to Websites. After all, that would smack of cannibalism. Later on, of course, when the upsell became popular, they embraced the practice with all the gusto of leaping witch doctors.
Newsrooms argued forcefully about putting content on the Web, fearing cannibalism of readership. Of course, now we know that most of the folks who get their news from the Internet don’t read papers anyhow, so that cannibal is mighty thin.
I’m talking about newspapers because I spent a lot of time in that industry, and was there when many of these discussions and events took place. Similar stories can be generated for any offline media choice — broadcast TV, radio, direct mail, directories, even cable. In every case, when the decision makers were confronted with a new, disruptive technology, they tried to think of ways to block or bend it to keep things as they were. In every case, they failed.
In any business, your core should be what powers your business, what keeps it strong. When it no longer empowers your business, but instead needs your protection, it is by definition no longer a core. So, the next time people in your media outlet start muttering about cannibalism, don’t hide in a corner with them. Embrace the challenge, learn how to win with the new rules, get out your knife and fork, and enjoy the feast.
The euphoric rush toward deal-of-the day programs reminds me of a quote from Adolph Ochs of The New York Times: “Advertising in the final analysis should be news. If it is not news, it is worthless.”
