Borrell Associates, Inc

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We help online media companies identify and increase their share of local online advertising revenue through fact-based research, proprietary data, consulting and comprehensive sales training

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Posts Tagged ‘Borrell Associates’

The rumors of newspapers’ death

Thursday, August 6th, 2009

You might think it takes a great deal of chutzpah to say that newspapers will see a mild rebound over the next several years. But all it really takes is a close examination of the trends and cycles, and a deep understanding of the history of electronic media.

So here are our latest projections: Newspapers will be down this year, then they’ll start going back up. We expect a 2.4% rebound in newspaper advertising in 2010, and continued single-digit increases over the next several years. By 2014, newspaper ad revenues will be up about 8.7% over 2009 levels. While national newspaper advertising will do just fine, we foresee the greatest growth in local print – going from $8.9 billion this year to $10.1 billion, a 13.4% increase.

True, it all equates to more of a dead-cat bounce than anything else. And even at 2014 levels of just under $30 billion, newspaper advertising won’t be anything near the $55 billion we saw earlier this decade. Nor will it ever return to that level.

The fact is, newspapers reached their peak 91 years ago as two publishers battled over the presidency. On Nov. 2, 1920, in the first-ever radio news broadcast, KDKA delivered the results: Warren Harding beat James Cox. Electronic media was born, as was the business of writing obituaries for the newspaper industry.

The long history of electronic media has proven that there’s never a one-for-one exchange. People don’t go to the Web to “read a newspaper,” much the way they don’t turn on the TV set to watch “radio with pictures.” Radio forced newspapers in the 1920s to become more local. TV’s expansion into evening news in the 1960s forced afternoon newspapers out of business. The Internet sucked the life out of newspapers’ classified advertising and as the number of pages shrank, forced newspapers to find ways to become more interesting, more relative to their audiences.

The latest mediamorphosis of newspapers is almost complete. This once-fat, gray caterpillar that we knew as the “major daily newspaper” is turning into a smaller, more delicate, colorful local magazine, with fair prospects for growth. The smaller newspapers are firmly entrenched in their niche of providing rich local content that people seem to prefer in print – rather than screen – format. Our local newspaper, the Virginia Gazette in Williamsburg, is actually growing circulation and is thick with advertising supplements.

We may be dead wrong. The entire industry might die, and scores of papers might go belly-up over the next year. I’d like you to mark your calendar for today’s date, 2010, and see if that’s the case, or if we wound up being right.

I welcome your comments and debate on this issue.

Download the memo.

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You Need Online Reps to Drive Online Sales (Doh!)

Wednesday, July 29th, 2009

Whenever I make a presentation, one of the biggest laughs comes when I show a cartoon of a man explaining a plunging line on a flip chart. The caption reads, “The dip in sales seems to coincide with the decision to eliminate the sales staff.” We just completed a survey of 382 local ad sales managers that shows something just as dramatic. Sites with online-only sales reps make substantially more than those who rely exclusively on their seasoned print or broadcast sales staffs.

51335This revelation should come as no surprise to online managers. They’ve been telling us all along that print and broadcast reps “just don’t get it.” It’s not meant to impugn their intelligence; it’s just that those reps have their hands full trying to maintain existing customers. Online managers tell us regularly that they can drive revenues faster with a sales staff whom they can actually fire for not meeting sales goals. Our vice president of sales training, Bill Caudill, tells us that, after a training session, 30% of the reps “get it” and actually go out and sell online advertising. After three months, he says, half of them forget it.

More on the research. We asked front-line sales managers across the U.S. and Canada to take a 12-question survey about sales compensation, number of reps, online revenues, and related issues. We’ll publish the full results in mid-August. Respondents were split among those representing radio, TV, yellow pages, newspapers and Internet pure-play companies. Overall, 41% said they relied exclusively on “legacy media” reps to sell online advertising. Wow, what a mistake. I don’t think anyone can cite a single example of a sales staff selling two competing products and getting a significant share in both. It doesn’t happen, and no amount of digital pixie dust sprinkled over a print or broadcast sales staff will change that truism.

This, by the way, doesn’t mean that print or broadcast reps should NOT be selling online advertising. They should be trained to sell as much as they can. You don’t want to leave that money on the table. But relying exclusively or too heavily on legacy media reps is a quest to achieve mediocrity.

The most startling bit of information from the research is this: Of those with reps dedicated exclusively to selling online products, 46% of the sites were making $1 million or more. Of those that relied solely on their print or broadcast reps, 14% of the sites were making $1 million or more.

One more result from the survey: Of those who rely exclusively on legacy-media reps to sell online advertising, 49.7% said those reps exhibited an “average” or “poor” understanding of how interactive media could serve advertisers.

I rest my case.

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