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Posts Tagged ‘Gordon Borrell’

Google-Yelp … Nope!

Friday, December 18th, 2009

Google’s rumored $500 million offer to buy Yelp, a site offering consumer reviews, drives home my longstanding belief that the major portals — Google, Microsoft and Yahoo — are becoming the national networks in search of local affiliates like an NBC, CBS, ABC and Fox.

But while the deal apparently fell through over the weekend, I don’t think this it would have been a game changer because Yelp misses a key element: Local salespeople, or at least trusted ones. Just Google “Yelp salespeople” and you’ll understand the stickiness of this situation.

Our conference in February features an entire afternoon exploring these evolving portal-local media relationships. “Partnering with the Portals” features key executives from Google, Microsoft and Yahoo! who are in charge of developing relationships with local media.

Fasted Growing Local Online Marketing Companies of 2009

Fastest Growing Local Online Advertising Companies of 2009

Yelp is indeed a marketplace force. Its numbers weren’t previously made public until last week’s speculation of it being a $50 million company in 2009. While its estimated growth rate — if true — would put Yelp in the Top 5 fastest-growing local online advertising companies in 2009 at 66% growth (see chart), it still doesn’t make our list of the largest.  Craigslist, for instance, has twice the revenues as Yelp.  With a Google deal for Yelp, that might change.

However, I view very few things as “game changers,” and despite its potential magnitude I don’t think this would have made the list. Google has had a tough time making itself look local. Acquiring Yelp would have tied together two very important ends: Google and individual consumers. Real people.

But what they’re missing is an army of real salespeople. Local advertising is sold, not bought, which is to say that SMBs really do need a local sales force to hold their hands. They may go online after midnight and buy AdWords with credit cards, but eventually stop buying because they don’t have enough time to manage the account or understand whether it’s actually working.

It takes a local sales force, and it will take a different type of partnership for Google to really become a local advertising powerhouse. It’ll need to acquire a company with a fairly large local and reputable sales force.

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5 Things to Watch–and Act On

Monday, December 14th, 2009

We have issued our Top 5 recommendations for local online advertising in 2010. They’re pretty straightforward:  Identify and copy the fastest growers, start partnering with other companies, offer “promotions” services to advertisers, monitor but be cautious about mobile, and dive into video advertising. But I thought I’d also offers some predictions for 2010 that might startle you.

First, I’m excited to announce that we have a new list of speakers we’ll be announcing this week for our Feb. 8-9 conference in New York. In the spirit of identifying and copying the fastest-growing local online advertising companies, we’ve gone to the trouble of identifying them for you — and getting their top executives to stand up at our conference and tell you why they’ve become the new darlings of Main Street.  We’ve also secured speakers from companies like Fisher Broadcasting, which has launched 43 hyperlocal sites in Seattle that are fast becoming profitable, as well as leading revenue producers in email, video, promotions and paid search.  Wait ’til you see the final agenda.

OK, on to the startling things.  I believe that 2010 will see a clear divide between the local media companies that are crossing the gorge and those being left behind.  Positive growth in Internet revenues will be the delineator.  Those who continue to see declines will clearly have tied their Internet operations too closely to their legacy media companies or will have formulated products that don’t resonate with Main Street advertisers.  Other predictions:

Largest Local Online Advertising Companies, 2009

Largest Local Online Advertising Companies, 2009

1.  Newspapers rebound.  Look for a 2-4% increase in newspaper ad revenues next year.  Smaller papers might fare better.  Those who make the digital transition will see up to 20% of their total ad revenues coming from the Internet next year.  The Yahoo-newspaper partnerships will generate $200 million to $300 million in geo-targeted banner sales.

2.  Local Internet advertising grows 5-9% next year, making it harder than ever for many companies to ride whatever tide is left.

3.  Mobile advertising skyrockets (on a small base), but local ad buys remain short-term and experimental.

4.  Cable companies dive deeper into local Internet sales.  Look for acquisitions and partnerships like we saw with the Yellow Pages in the early to mid-1990s.

5.  Yellow Pages continue a precipitous decline, high single digits but perhaps double digits for some.  Meanwhile, their Internet revenues will grow to comprise one-fifth of ad revenues.

Predictions are no more than educated guesses, so I really didn’t want to spend too much time on speculation.  The recommendations are key to what I think you should be watching.  The largest local online advertising companies are interesting to observe, but the fastest-growing ones above $25 million in revenue are the ones worth studying — and copying.

I hope you can make it to our conference.  We’re going to spend a lot of time dissecting these companies and learning why local advertisers have become so enamored of what they’re offering.

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The Hands of Radio Listeners

Tuesday, December 1st, 2009

Tuesday’s article in The Wall Street Journal about radio’s online efforts painted a perplexing picture of an industry that’s accustomed to targeting, but hasn’t figured out the most targeted medium of all – the Internet.

What’s worse, the target that the radio industry is hitting online is incredibly valuable.

With the help of Ken Dardis at Audio Graphics, we’ve been surveying the massive online “listening” audience” for the past year and have found some incredible things.  I’ll describe these results at next week’s Radio Forecasting Summit at the Harvard Club in New York.  Here’s a preview of some statistics about the estimated 42 million online radio listeners:

  • 42% of them said they bought something as a result of seeing an advertisement on the Web for a local business.
  • 53% of them use online coupons, and half of them use an online coupon at least once a month.
  • 33% of them use the Internet exclusively to look up information about local businesses, and 47% of them use both the Internet and the phone book.

If I were a local advertiser, I’d be very interested in this audience.  Engagement is high, and these listeners have a propensity to search for information about local businesses on the Internet.  Those are some powerful statistics that run the opposite of less-engaged mass broadcast audiences.  (Think of hands on keyboards versus hands on steering wheels.)

Online Radio Listeners and Advertising Survey

Online Radio Listeners and Advertising Survey

So why isn’t the radio industry doing better?  While some will say they are, the facts are pretty clear:  Radio stations will get about $230 million from local online ad sales this year.  Most of it will come from slapping banners on their CallLetter.com Web sites or inserting a $5 CPM commercial in their Internet audio streams.  Meanwhile, the yellow pages industry, which is roughly half the size of the entire radio industry ($10 billion in yellow pages ad revenue, compared with radio’s $19 billion in local and national network radio sales), will get more than six times as much online revenue – about $1.5 billion.    Even the TV guys are getting more than four times as much as radio, which is remarkable considering the fact that there are about half as many local TV salespeople pounding the streets compared with radio salespeople.

Here is one of the problems:  There are 250 million people listening to terrestrial radio, yet only 3 to 5 percent of them are listening to their audio streams on the Internet. To radio GMs, the audience is too small to mess with.   But as I’ve outlined, this audience is probably the distilled portion – the ones most engaged and most likely to purchase something.

I see encouraging signs that the industry is beginning to learn that it’s niche, not mass, that’s making the money on the Internet.  Once they start paying bigger attention to smaller numbers – and realize the value of their hands-on audience – they have a chance of seeing better returns from their Internet ventures.

* Joint survey of 973 online listeners in Dec. 2008-April 2009 via Audio Graphics and Borrell Associates Inc.

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