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Posts Tagged ‘online advertising’

Mobile Advertising’s Gold Rush

Thursday, October 15th, 2009

If you’re rushing toward mobile advertising, you’d better check the local numbers first.

The gold rush is definitely on. It’s the new-new thing. But it sounds a lot like 10 years ago, when everyone was rushing toward the Web. Many people starved on the journey or died when the mine collapsed in 2000.

The headlines scream big numbers for mobile. Here’s one of our own: Mobile advertising to jump 33% in 2010, from $1.6 billion to $2.6 billion (Borrell Associates, Oct. 2009).

Few people seem to understand how that translates down to, say, Knoxville, Tenn., or Montgomery, Ala.

Before you charge up the iPod and hitch the wagons, consider this: The amount spent by advertisers on mobile devices in most markets will likely be in the tens of thousands of dollars next year for applications like couponing, mobile video, and text messaging. That’s barely enough to support software licensing fees, let alone salaries and sales commissions. Overall, we’re estimating that local mobile advertising will hit about $500 million in 2010. Still sounds like a lot – until you start looking down into individual markets.

Let’s take Knoxville. We’re estimating that the total mobile advertising expenditure in Knoxville next year to be about $9 million for the full Designated Marketing Area (DMA). For the Central Business District (CBD), the figure is less than half that.

But wait – that’s TOTAL. The LOCAL portion of that – spent by businesses in Knoxville – is somewhere around 20% of that. And for an application like mobile couponing, you’re looking at one-half of one percent of the total spending, of which 33% is local. I’ll do the math for you: Mobile couponing in Knoxville will fetch less than $10,000 next year. The numbers look relatively the same for other markets and applications. In Atlanta, local mobile text-messaging sales come to about $6.5 million (not bad, but remember, it’s Atlanta), and local mobile couponing should come in at about $100,000 in total spending next year. In Cincinnati, mobile couponing looks to be about a $40,000 local opportunity, and in Montgomery it might be about $10,000.

All of this is to say, temper your expectations. Timing is important. Now’s the time for experimentation and “placeholders” in the mobile space, but overinvesting time and money might cause a premature scale-back when the CFO realizes there isn’t enough money to support the effort.

Mobile is, indeed, a growth category with a lot of marketing opportunity. I definitely wouldn’t ignore it, but I also wouldn’t buy the hype.

(For a list of mobile ad spending estimates for each of the 210 U.S. DMAs for 2009 and 2010, see Appendix C in our recently published “2010 Local Interactive Advertising Outlook.”

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For Whom the Bell Tolls

Wednesday, October 7th, 2009

A seminal event occured on Wall Street last week. At precisely 9:30 a.m. on Oct. 8, Heath Clarke, the CEO of Local.com, rang the NASDAQ opening bell. In so doing, he essentially rang in a new theme on Wall Street: Local is the new black.

Heath Clarke, Chairman & CEO, Local.com

Heath Clarke, Chairman & CEO, Local.com

In a report we released a few hours later, Local.com is listed as one of the Top 3 fastest-growing local online advertising companies in North America. This is a remarkable feat in a year when ad sales are phenomenally depressed for seemingly everyone else. Yet Clarke’s company is seeing growth of 34% this year on revenues that are expected to top $50 million.

Internet advertising down? Not for Local.com, which is aggressively mining the lucrative new frontier of “local.” Clarke’s company – and others like it, such as Yodle (with a whopping 210% growth rate this year) and Yellowbook.com (with a 98% growth rate) — are the ones to study.

I’ve invited the top digital executives at some of these companies to speak at our conference in February. I want to learn more about how these companies are doing it.  The report we released last week shows local Internet advertising rising at a rate of about 12 percent this year. Many legacy media companies who are suffering double-digit declines in online sales growth will find that hard to believe. But as that NASDAQ bell clanged and the trading began, it may as well have been an alarm clock for them, and for anyone else trying to mine digital gold in the local hills.

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You Need Online Reps to Drive Online Sales (Doh!)

Wednesday, July 29th, 2009

Whenever I make a presentation, one of the biggest laughs comes when I show a cartoon of a man explaining a plunging line on a flip chart. The caption reads, “The dip in sales seems to coincide with the decision to eliminate the sales staff.” We just completed a survey of 382 local ad sales managers that shows something just as dramatic. Sites with online-only sales reps make substantially more than those who rely exclusively on their seasoned print or broadcast sales staffs.

51335This revelation should come as no surprise to online managers. They’ve been telling us all along that print and broadcast reps “just don’t get it.” It’s not meant to impugn their intelligence; it’s just that those reps have their hands full trying to maintain existing customers. Online managers tell us regularly that they can drive revenues faster with a sales staff whom they can actually fire for not meeting sales goals. Our vice president of sales training, Bill Caudill, tells us that, after a training session, 30% of the reps “get it” and actually go out and sell online advertising. After three months, he says, half of them forget it.

More on the research. We asked front-line sales managers across the U.S. and Canada to take a 12-question survey about sales compensation, number of reps, online revenues, and related issues. We’ll publish the full results in mid-August. Respondents were split among those representing radio, TV, yellow pages, newspapers and Internet pure-play companies. Overall, 41% said they relied exclusively on “legacy media” reps to sell online advertising. Wow, what a mistake. I don’t think anyone can cite a single example of a sales staff selling two competing products and getting a significant share in both. It doesn’t happen, and no amount of digital pixie dust sprinkled over a print or broadcast sales staff will change that truism.

This, by the way, doesn’t mean that print or broadcast reps should NOT be selling online advertising. They should be trained to sell as much as they can. You don’t want to leave that money on the table. But relying exclusively or too heavily on legacy media reps is a quest to achieve mediocrity.

The most startling bit of information from the research is this: Of those with reps dedicated exclusively to selling online products, 46% of the sites were making $1 million or more. Of those that relied solely on their print or broadcast reps, 14% of the sites were making $1 million or more.

One more result from the survey: Of those who rely exclusively on legacy-media reps to sell online advertising, 49.7% said those reps exhibited an “average” or “poor” understanding of how interactive media could serve advertisers.

I rest my case.

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